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CCOHS ANNUAL REPORT
April 1st, 2013 to March 31st, 2014
Background
The Canadian Centre for Occupational Health and Safety (CCOHS) is Canada's national
resource for the advancement of workplace health and safety. CCOHS promotes the total
well-being - physical, psychosocial and mental health - of working Canadians by providing
information, training, education, and management systems and solutions that support
health and safety programs and the prevention of injury and illness.
Established in 1978, CCOHS is a federal departmental corporation reporting to the
Parliament of Canada through the federal Minister of Labour, and is governed by a council
representing governments (federal, provincial and territorial), employers, and workers; a
structure that mandates CCOHS' impartial approach.
CCOHS promotes health and safety in the workplace by:
facilitating consultation and cooperation among federal, provincial and territorial
jurisdictions, and participation by labour and management;
assisting in the development and maintenance of policies and programs;
serving as a national centre for information relating to occupational health and
safety.
CCOHS makes a wide range of occupational health and safety information as well as training
and educational courses readily available. The materials are written in clear language and is
available in relevant formats that are appropriate for all users, from the general public to
the health and safety professional.
CCOHS partners and collaborates with agencies and organizations from Canada and around
the world to improve the quality and quantity of its resources and programs, as well as
expand the breadth of usage of occupational health and safety information to many different
segments of society. CCOHS is a Collaborating Centre of the World Health Organization for
occupational health and safety, and is renowned internationally and at home, as an
innovative, authoritative occupational health and safety resource.
CCOHS fulfills its mandate to encourage attitudes and methods that will lead to improved
worker physical and mental health through a wide range of courses, products and services
designed in cooperation with national and international occupational organizations.
A selection of CCOHS specialty services are provided on a cost recovery basis. These include
an extensive collection of e-courses intended to extend outreach and accessibility to
occupational health and safety training; databases (legislation, MSDS, and CHEMINFO); and
software solutions such as OSH Works, an occupational health and safety management
system, MSDS Management System (MMS); and CANWrite – an MSDS authoring system.
CCOHS products are offered in English and French as well as in various formats (print, DVD,
PDF, and Internet). CCOHS offers posters and has sold thousands of health and safety
pocket guides and disseminated many thousands of fact sheets, articles and other
publications to millions of people in Canada and other countries.
CCOHS provides a variety of free, public services including:
Inquiries Service - the confidential, person-to-person service for Canadians
OSH Answers - easy-to-read questions and answers on the CCOHS website
Health and Safety Report - monthly electronic newsletter
Young Workers Zone website for new and young workers
Healthy Minds at Work portal with information to promote mental health
Healthy Workplaces portal with information on creating healthy workplaces
Podcasts and webinar presentations on current topics
WHMIS Classification Database
Teaching Tools (basic online version)
CANOSH portal with links to relevant information and services in federal, provincial
and territorial governmental agencies
CCOHS is governed by a tripartite council representing governments (federal, provincial and
territorial), employers, and labour. The Council of Governors assists in delivering a
trustworthy and complete occupational health and safety service, and ensures that the
information CCOHS disseminates is unbiased.
Government of Canada
Employer Associations
Labour Organizations
Provincial and Territorial Governments
* Term expired / resigned / retired
To read more about individual Council members, visit our Council of Governors web page.
Chairman's Message
KIN CHOI Chairperson
It has been an honour to serve as Chair of the Council of Governors
of the Canadian Centre for Occupational Health and Safety
(CCOHS) over the past two years. This role has offered me, along
with the other Governors, the opportunity to strategically guide and
support initiatives that reinforce CCOHS' role as a leader in the
promotion of healthier and safer workplaces for all Canadians.
Our long range vision for CCOHS is centered around a growth
strategy that is focused on extending the reach and impact of the
work of the Centre on workplaces and workers in Canada. Getting
there means optimizing market channels to disseminate our health
and safety and prevention messages in the workplace, and
extending our reach to influencers and decision makers who can
serve as agents of change. It means building partnerships and
leveraging opportunities in work sectors that would benefit from
our assistance. This past year CCOHS took steps to initiate these
long range strategic goals.
CCOHS continued to be at the forefront of occupational health and safety including the emerging issue
of mental health - an important aspect of worker health and well-being with high costs in human,
social and economic terms. To support mental health in the workplace, CCOHS adopted the National
Standard of Canada for Psychological Health and Safety in the Workplace and developed new
educational e-courses and awareness tools. In addition, the Centre made the Guarding Minds at Work,
a workplace guide to psychological health and safety, publicly available on its mental health web
portal.
Furthermore, CCOHS strengthened its partnerships and collaborated with organizations to advance its
mandate and improve its impact. For example, CCOHS worked with Health Canada and the Prevention
Committee of the Canadian Association of Administrators of Labour Legislation (CAALL-OSH) in order
to help prepare workplaces for the upcoming changes to Workplace Hazardous Materials Information
System (WHMIS) requirements. CCOHS was a key partner in the successful It's Your Job! video
contest. The contest raised awareness of occupational health and safety among Canadian youth.
CCOHS continued to support the future of occupational health and safety through its Dick Martin
Scholarship Awards. Last year, the two winners who received $3,000 were: 1) Jodi Chadbourn
(Ontario); and 2) Kathy Lee (Saskatchewan). Their academic institutions, the University of New
Brunswick and the Saskatchewan Institute of Applied Science and Technology, also each received
$500. The Council of Governors and I are pleased to help support winning students in their pursuit of
higher education, in the hopes that they will become future leaders in the field of occupational health
and safety.
I am proud to chair a Council of Governors who are leaders in occupational health and safety. In
2013/14, we welcomed Sylvie Charest, representing the Canadian Bankers Association and Shelley
Rowan, representing Nova Scotia, to the Council. In addition, two new governors were appointed:
Phillip Germain, representing Saskatchewan and Andrea Peart, representing the Canadian Labour
Congress.
I would also like to extend my appreciation and well wishes to the outgoing Council members – Denis
St. Jean (Public Service Alliance of Canada), Marie Clarke Walker (Canadian Labour Congress) and
Stephen Mansell (Nunavut). Their important contributions to CCOHS will have a lasting impact.
I look forward to continuing to work with CCOHS and my fellow governors to advance our shared goal
of ensuring that all Canadians are safe and healthy at work.
Kin Choi
Chair, Council of Governors
President's Message
STEVE HORVATH President and Chief Executive Officer
The Canadian Centre for Occupational Health and Safety (CCOHS) has, as its overarching strategic
objective, a commitment to effect a positive change in the prevention
of occupational injuries and illnesses across Canada. Each year we
further extend the reach of our message of prevention that ultimately
impacts millions of people in the workplace.
This past year, we set out to further reinforce CCOHS as a leader
in the advancement of occupational health and safety in Canada, and
to address the needs of all people within the workplace. Our
objectives included expanding our outreach, user population and
impact on Canadian workplaces; providing accessible information,
education and tools to advance the well-being of workers; and
cultivating and strengthening stakeholder relations. We met our
goals and in many areas, exceeded them. We experienced
exponential growth in traffic to our website, in the number of users of
our free public services and communication channels (OSH Answers
facts sheets, newsletters, webinars, etc.), and in our social media
audience and engagement. We incorporated topics on emerging
issues such as mental health and GHS into - and expanded - our
product and service offerings. We added new courses, software tools and a smartphone app resulting
in increased related revenues and user uptake.
Our success to date has strengthened our resolve to cultivate alliances with our provincial and
territorial, industry sector and labour partners to champion the integration of a prevention culture into
the standard business practices of every workplace. It is only with a shared commitment to a holistic
approach to safety, health and well-being of all employees, that a sustainable and healthy workforce
can be achieved.
Internally, CCOHS is preparing for success. Along with major systems upgrades, we have spent this
year consulting widely and deeply with all our stakeholders about their ideas of the future of
occupational health and safety in Canada and our role as an agent of change. This valuable input
provided the foundation and the framework for a refreshed strategic plan that is purposeful and
responsive and that will serve as our roadmap as we move into a new era of opportunities for CCOHS.
I am proud of our accomplishments this year, which could not have been achieved without strong
support from our Chair, Kin Choi, and Council of Governors. They have provided insight and
leadership, and as advocates of CCOHS, have promoted our values and enhanced our credibility on
the national stage.
I'd like to thank the Council and our CCOHS team for making the Centre a success; I sincerely
appreciate everyone's commitment, effort and much valued contribution.
Steve Horvath
President and Chief Executive Officer
Highlights
Communications
CCOHS is a leader in promoting occupational health and safety in Canada, producing and
maintaining a myriad of credible resources to help Canadians work safer and create
healthier workplaces. Informing Canadians of the resources that are available to them, as
well as helping build awareness of the importance of health and safety at work are
accomplished through the efforts of CCOHS’ Communications Service.
CCOHS develops and, through its various channels, deploys services and initiatives that
increase outreach and CCOHS' user population, and help advance workplace health and
safety and the physical, mental and well-being of working Canadians. CCOHS fosters
stakeholder relations and collaborates with like-minded organizations toward fulfilling this
vision.
Information Dissemination
Website
The CCOHS website, a rich source of workplace health and safety and CCOHS product
information, is the go-to resource for many looking for advice on occupational health and
safety issues. It also provides the delivery platform for many of CCOHS' web-based
products.
Home Page Reach
There were an average of 532,079 unique visitors per month (23% increase from the
previous year) and 11,670,691 page views this fiscal (17.8% increase from the previous
year). While it is difficult to accurately capture geographic location of the visitors, we can
determine that on the English site, approximately 27% of the visits were from Canada,
followed by 31% from the United States. On the French site, 29.7% of the visitors were
from Canada and 49.3% were from France.
Health and Safety Report
The Health and Safety Report (the Report), our free monthly newsletter, is CCOHS' largest
communications channel. It aspires to help prevent work related injuries and illnesses by
providing credible, useful information to the health and safety community, and those who
influence occupational health and safety.
The Report is regularly and widely reproduced and reused by organizations to enhance their
own health and safety educational and information efforts, and to develop health and safety
policy.
In the 2013-14 readership survey, to which 1,600 (4.6%) responded, the Report received a
99.7% overall satisfaction rating with the content and format, with 52% being very
satisfied. 97.4% of respondents said that the newsletter provides value to their
organization.
Other highlights include:
information is repurposed in their own organizations' newsletters, used for personal
use, by health and safety committees and for posting on bulletin boards; and to
develop health and safety policies and procedures
93% of subscribers share the report with at least one other person
12% share it with 100 or more people
71.8% use the information in the Report to make current or planned changes in their
workplace that might improve occupational health and safety
use of smartphones/tablets to view the Report increased this year from 13.3% to
17.2%
Reach
The scope and reach of this monthly newsletter has grown to 34,594 subscribers in Canada
and in 119 other countries. This represents 4.8% growth this year. The high share rate of
the Report represents an additional 870,000 monthly reach. The content from the Report
was also heavily repurposed by other organizations/publications this year, resulting in an
exponential audience reach of 2.8 million (up 18% from the previous year).
User Comments
"I produce a monthly newsletter/bulletin which is circulated to all the staff via their pay cheque envelopes.Your input is INVALUABLE in both the content and timeliness of topics."
"I find that the staff that I share these reports with are always very interested in the articles. They use your report as a break period in which to catch up on the articles."
"Pour l'instant le tout r pond mes besoins, car c'est un outil de plus pour mon travail de tous les jours en sst."
Connecting Throughout Canada
CCOHS strategically selects relevant conferences and trade shows from across occupational
sectors and geographical regions in which to exhibit, speak, and participate. Not only are
these events opportunities for outreach and face-to-face connections with Canadians, they
are also an important channel for promoting and showcasing CCOHS expertise, products,
and services and demonstrating how they meet the needs of Canadian workers, employers,
and governments.
Reach
This year, CCOHS participated in a total of 43 conferences in: Northwest Territories (1);
Saskatchewan (1); British Columbia (4); Alberta (4); Manitoba (2); Ontario (18); Quebec
(7); Prince Edward Island (1); Nova Scotia (2); New Brunswick (1); Texas, USA (1),
Grenada, International (1). The Centre attended a total of 40 conferences and events; 31
presentations and roundtables; 21 exhibits; sent materials to 3 events and 1 bookstore;
and participated in 2 e-learning classroom sessions. The result was a potential reach of
25,535 conference delegates.
Podcasts, Videos and Webinars
Podcast Program
CCOHS' podcast program Health and Safety to Go, provides information in a current,
portable format suitable for use on devices such as smart phones, tablets and MP3 players,
that allow users to download content and access it at their own convenience. The program is
offered as a free public service and increases accessibility and expands reach of health and
safety resources to wider audiences (including those visually impaired). Podcasts are
created by repurposing CCOHS content - mainly from the Health and Safety Report and
OSH Answers - are cost effective to produce, and yield an excellent reach and return.
CCOHS produced a total of 18 podcasts this year, bringing the total number of active
episodes in the program to 129.
Reach
Over the year, the podcast program received a total of 33,381 listens (a 20% decrease from
the previous year); 2,782 average listens per month. Generally the French language version
of a podcast trends about 25-30% of the English listen rate, and in some instances it has
been as high as 40%.
Webinar Program
CCOHS' webinar program has become an important initiative in promoting workplace health
and safety in Canada, increasing impact as well as cultivating new stakeholder relationships.
The program delivers workplace health and safety related informational programs. During
NAOSH Week 2013 and Healthy Workplace Month CCOHS presented two free webinars;
Healthy Habits that Work and WHMIS After GHS For Employers. In March 2013 CCOHS
collaborated with Health Canada to produce a free webinar in both English and French
entitled, Canada's Implementation of the Globally Harmonized System (GHS) for Workplace
Chemicals.
We have 30 recorded webinars in the Public Service Program which we continually cross
promote to achieve highest reach and impact possible.
Reach
New Events: 3
Views of all 30 webinars YTD: 2,673 views (57% increase from previous year)
Locations: 12 provinces/territories
Past webinars are also archived on the CCOHS site and continue to be viewed on demand,
representing additional reach.
Video Program
In support of our efforts to make health and safety information available in various formats
to increase reach and impact, CCOHS produces short (2-6 minute long) videos on a variety
of timely topics which are hosted on the CCOHS YouTube channel. Two new videos were
added to bring the total to five videos produced.
Reach
Views to date: 11,757 (708% increase from previous year).
Web Portals
Advancing Healthy Workplaces
Advancing Healthy Workplaces is a service that provides Canadian employers, employees
and practitioners, free and easy access to a comprehensive range of 300+ credible
resources and practical tools for creating and promoting healthy workplaces.
Reach
Page views: 37,971
Young Workers Zone and Teaching Tools
The Young Workers Zone (YWZ) on the CCOHS website is a resource targeted to young workers and their parents, employers and teachers, with single-point access to information
from all Canadian jurisdictions on workplace health and safety issues that affect young workers.
Reach
The Young Workers Zone had 39,631 page views (3,303 monthly average) of the content,
and 63,560 total page views (5,297 monthly average). The comprehensive Health and
Safety Teaching Tools (printed manual and/or web version) is available as a cost recovery
product, complete with tests, exercises, and viewing slides, to help teachers lay a
foundation of health and safety with students. As a public service, there is a free basic web
version of Teaching Tools available.
Results
This year 34 Teaching Tools were sold, and there were 48,176 unique page views of
Teaching Tools web content.
Healthy Minds at Work
Healthy Minds at Work is a collection of quality online resources that offers information on
how to create a healthy, supportive work environment, promote mental health, and
effectively handle mental health issues that may exist - to improve workplace mental health
for everyone. CCOHS hosts Guarding Minds at Work and also makes this rich resource
available on the Healthy Minds at Work web portal.
Reach
Page Views: 17,029 (1,419 monthly average)
Pandemic Planning
Pandemic Planning is a service that provides Canadians links to the information, tools and
resources they need to learn about, and be prepared for in the event of a pandemic.
Concern by the Canadian public over this issue seems to have subsided somewhat in that
the traffic to the website this year has remained static for the second year in a row. The
scope of the portal is being expanded to focus more on the planning for flu and infectious
disease outbreaks rather than only pandemic planning.
Reach
Page Views: 12,922
CanOSH
CCOHS offers the CanOSH website as an online information source to enable Canadians to
easily find and access health and safety information provided by the federal, provincial and
territorial government agencies, Workers' Compensation Boards and CCOHS.
Reach
Page Views: This year traffic to the site was 17% higher with 16,489 unique visitors and
42,551 page views.
Stakeholder Relations and Community Engagement
Health and Safety Events
National Day of Mourning
April 28 is set aside as the National Day of Mourning to honour those workers across the
country whose lives have been lost, who have been injured or disabled on the job, or suffer
from occupational diseases. This day of observance offers employees and employers the
opportunity to remember the dead, injured and ill as well as publicly renew their
commitment to improve health and safety in the workplace. Over the past few years,
CCOHS has expanded the message to – in addition to memorializing those lost –
emphasizing the need for prevention. CCOHS offers a selection of promotional materials to
help Canadians show their support for Day of Mourning as well as their commitment to
strengthen the resolve to establish safe conditions in the workplace for all. These include a
series of bilingual Day of Mourning posters that can be downloaded for free or purchased in
print, buttons, stickers, and free Facebook cover images.
CCOHS maintains a permanent Day of Mourning section on the website with updated
fatality/injury statistics, podcasts and materials to help promote this important day.
Reach
Eighteen pages of Day of Mourning web content were viewed a total of 17,604 times. In
addition, 3,526 Day of Mourning posters (up from 985 previous year) were downloaded to
Canadians free of charge.
North American Occupational Health and Safety Week (NAOSH) Week
Every year during NAOSH Week communities and businesses throughout Canada, the
United States and Mexico work to raise awareness of workplace health and safety issues
and help prevent occupational injuries and illnesses. As a partner in NAOSH Week, CCOHS
updates and maintains the NAOSH Week web site (English and French versions), and also
participates on the planning committee for the national launch. CCOHS President and CEO
Steve Horvath spoke at the National Launch of NAOSH Week on Monday May 6, 2013 in
Vancouver, British Columbia.
CCOHS offered a series of free webinars and podcasts and promoted this special week in our
newsletters and social media channels. We also worked locally on the committee to plan,
promote and host the fifth Hamilton Steps for Life 5 km walk. This annual fundraising event
sponsored by Threads of Life, is intended to raise awareness about the devastating impact
of workplace fatalities, life-altering injuries and occupational disease and the importance of
injury prevention. Steps for Life kicked off NAOSH Week on Sunday May 5, 2013 with the
CCOHS Heart and Soles Team numbering 23 participants.
Reach
This year, 31,713 unique visitors frequented the NAOSH Week website and viewed content
pages 126,659 times.
Membership Program
The Annual Membership Program helps build a stronger and more dynamic relationship with
our clients. For the past five years the program has consistently exceeded both revenue and
membership targets. There are four levels of membership with varying discounts and benefits: Platinum, Gold and Bronze, as well as a $25 Student Membership to help establish a strong relationship with future health and safety professionals.
Results
The Membership Program has 331 members and generated $50,295 in revenue (7%
increase over previous year).
Dick Martin Scholarship
The CCOHS Council of Governors established this annual, national award available to postsecondary
students enrolled in degree/diploma granting occupational health and safety
programs in Canada, to encourage interest in the field of workplace health and safety.
The submissions were divided into two streams – college and university – with a winner
chosen from each stream. A $3,000 scholarship was awarded to each of the following
recipients:
Jodi Chadbourn, Ontario (University of New Brunswick)
Kathy Lee, Saskatchewan (Saskatchewan Institute of Applied Science and
Technology)
Additionally, the winners’ academic institutions received a $500 award each.
A total of 52 submissions were received. The breakdown of submissions by province and
territory is as follows.
Yukon Territory 1
Northwest Territories 0
Nunavut 0
British Columbia 11
Saskatchewan 4
Alberta 14
Manitoba 0
Ontario 7
Quebec 4
Newfoundland and Labrador 10
Prince Edward Island 1
New Brunswick 0
Nova Scotia 0
Social Media and Media Relations
* A Klout Score is the measurement of overall online influence. The score ranges from 1 to 100 (the higher the
score, the better), with the average score being 40. Klout measures True Reach, Amplification Probability, and Network Score to represent one's sphere of influence.
The use of social media is an important component of CCOHS' initiatives to promote a
comprehensive approach to workplace health and safety and to strengthen CCOHS' position
as a "go to" resource for tools, information and means to create healthy workplaces.
Through our main social media channels of Twitter, Facebook, and the CCOHS Blog we have
developed robust online communities that increase engagement and encourage discussion.
Recently CCOHS added LinkedIn, Pinterest, and Google+ profiles to the social media mix
further expanding its social media presence.
Reach
Twitter: 5,671 followers (an increase of 43% over the previous year); 258 tweets; 750 re-tweets with a potential reach of 1,261,356. CCOHS is listed on 215 user-created
Twitter lists.
Facebook: CCOHS now has a community of 4,470 fans (an increase of more than 50% over the previous year).
CCOHS Blog: 6,069 views this year.
Klout Score: 60 (up from 52 the previous year).
Media Relations
Discussion Forums
New Alliances
CCOHS continues to cultivate new relationships with various stakeholders to increase impact
on Canadian workplaces even further by partnering on its webinar and podcast programs,
and other work on committees and initiatives. CCOHS forged new alliances with Health
Canada, Canadian Institutes of Health Research Gender, Work and Health Chair program,
and Guarding Minds at Work.
Liaison
Distributed six times per year via e-mail, the Liaison newsletter includes the latest CCOHS
corporate news, product updates, and special marketing promotions. The readership
includes both CCOHS clients and non-clients who have opted in to subscribe, further
extending the reach of this important communications channel.
Reach
Liaison's subscriber base increased 28% over the previous year from 14,539 to 18,863.
The six electronic issues published averaged a 30.5% open rate, and a 30.2% click-through
rate, which is higher than the government averages of 23.89% and 13.23%, respectively.
From the 294 responses received from the annual readership survey conducted in January
2014, 93% of respondents felt that, overall, Liaison delivers value to their organization.
74% said that they used information from Liaison in relation to current or planned changes
in their workplace to improve health and safety. In addition, Liaison has excellent passalong
value, with over 88% of respondents indicating that they forward or share the
newsletter with others.
User Comments
"I'm a member of the joint health and safety committee and I can always count on Liaison to bring the latest on topics, or the topics related to the season we are going through."
"Ça a de la valeur. Je prends la peine de le consulter parce que je trouve les informations très pertinentes et intéressantes."
Building Awareness
CCOHS expanded the awareness program to include several other products such as "fast
facts" cards (mini poster cards), buttons, and stickers that convey important health and
safety messages, to help meet the demand for cost effective health and safety awareness
tools. Used in conjunction with the respective posters, they are designed to help enhance
organizations' internal awareness campaigns.
CCOHS' poster program consists of 29 posters, 27 that are available as free downloads from
the CCOHS website and for sale in print. Recent poster topics include: 10 Healthy Habits for
Mental Fitness, Position for Comfort and Safety, and Don't Let Safety Slip. The top three
downloaded posters include GHS Pictograms, WHMIS Hazard Symbols, and Everyone Deserves Respect.
Reach
Approximately 3,000 printed posters were sold and an additional 42,796 (34.5% increase
from previous year) free electronic versions were downloaded.
Training and Education Services
CCOHS' Training and Education Services provide a high quality and dependable service to
fulfill the health and safety related training and education needs of Canadian workplace
participants. E-learning continues to provide a significant and growing revenue stream for
CCOHS. Courses are developed following well-established procedures to ensure they are of
the highest quality. CCOHS creates courses with assistance and advice from outside
technical experts when required. The tripartite external review of courses by representatives
of government, employers and labour helps ensure balance, accuracy and understanding by
all parties in the workplace.
OSH Answers
OSH Answers provide a global web-based information service in a form suitable for
workplace participants to understand, identify and deal with workplace health and safety
concerns. There are currently 557 online fact sheets, each in an easy-to-read, question and
answer format, accessible free-of-charge on the CCOHS website. All are available in both
English and French.
Reach
OSH Answers continues to enjoy tremendous success in transferring health and safety
knowledge and in reaching Canadians and others around the world. Indeed, statistics show
that over 9.1 million documents were delivered this year to almost 5.6 million unique
visitors from over 190 countries.
Additional Reach
The OSH Answers and Réponses SST provide additional outreach to the public. Many
inquirers have asked to reproduce these documents for education and training use in
schools and workplaces, for publication in newsletters, magazines and text books, and for
redistribution in offices of health care providers. This year, there were 80 requests for
copyright authorization, resulting in 229,129 copies of CCOHS information made. The
organizations reproducing CCOHS content included government departments, companies,
unions, health care organizations and educational institutions. In addition, the information is
potentially shared with many more individuals because of the large readership of these
documents.
Training and e-Learning
e-Learning Programs
e-Learning refers to learning and supportive resources that are made available through a
computer. CCOHS' e-courses were developed to help Canadians easily acquire and apply
workplace health and safety information that could help keep workers free from injury and
disease. CCOHS' series of e-courses continue to generate significant participation by
individuals and organizations.
Courses are available for purchase on an individual as well as a multi-user basis for
organizations. Multi-user purchases also include the full features of a learning management
system, providing the means to track learner activities, successful completion and generate
reports.
CCOHS develops e-courses in response to requests from workers, employers and
governments for high quality, affordable programs that provide education on a variety of
occupational health and safety topics. Each course is available in English and French.
Participants learn at their own pace, anytime, anywhere they have access to an Internetenabled
computer.
This year CCOHS developed six new e-courses, bringing the total course count to 100. New courses added this year include:
Workplace Violence in the Canadian Federal Jurisdiction: Establish a Prevention Program
Workplace Violence in the Canadian Federal Jurisdiction: Recognize the Risk and Take Action
Health and Safety Awareness for Ontario Workers
Health and Safety Awareness for Ontario Supervisors
Incident Investigations in Saskatchewan Healthcare Workplaces
Saskatchewan Workplace Inspections in Healthcare
Reach
In the past ten years, CCOHS has developed 100 e-learning courses that resulted in
175,000 seat sales. The learning programs continue to experience excellent growth. This
year, 6 new courses were released and 36,000 seats were purchased, and our free
awareness courses were accessed over 53,000 times.
Although most individuals and organizations purchase e-course seats to be accessed
through CCOHS' system, a number of organizations license the content of e-courses for use
on their own systems. These organizations provide CCOHS e-courses to hundreds, and in
some cases, thousands of employees over and above the numbers listed above.
The "top ten" courses with the most seat sales to date are:
WHMIS for Workers
Health and Safety for Managers and Supervisors
Office Ergonomics
WHMIS for Saskatchewan Workers
Canada Labour Code, Part II: An Overview
Violence in the Workplace: Recognize the Risk and Take Action
Accident Investigation
Health and Safety Committees in the Canadian Federal Jurisdiction
Ladder Safety
Health and Safety Committees
Many organizations are using CCOHS' e-courses as part of a "blended learning" solution.
That is, the course is delivered in a classroom setting to support the need to educate
workers on occupational health and safety, and to discuss the topic as it pertains to their
organization's specific issues and practices. Employees then complete the e-course and its
evaluation component (final examination) and receive a certificate of completion when a
passing grade is obtained.
Monitoring and Continuous Improvement
To ensure we are meeting the needs of our users, participants are invited to complete a
feedback form upon completion of the e-course. This year, 5,409 participants responded to
the survey (an increase of 224% from last year). The survey covers all areas including
content, comprehension, imagery and functionality and indicates an overall approval rating
of approximately 90%.
Classroom Training
This year, there was continued interest in on-site classroom-based courses. Classroom
training, however is not a growth area, therefore the majority of our efforts have been
directed towards the expansion of our e-learning program.
The classroom courses that are delivered on-site include Health and Safety Training for
Managers and Supervisors, and Health and Safety for Managers and Supervisors in the
Federal Jurisdiction.
Reach
Twenty-one courses have been held in various cities in Canada, for a total of 199 participants.
Publications
CCOHS publishes guides and other documents that respond to the need in Canadian
workplaces for information that is practical, authoritative and balanced. CCOHS' popular
health and safety guides inform people of workplace hazards to reduce risk and help
prevent injury, and are designed for use on-the-job as reference tools and information
sources. These guides are also available as electronic PDF files. Some titles are also
available in ePub format.
CCOHS publications are widely used as tools for managers, supervisors, workers, and health
and safety committee members to become more knowledgeable about issues (e.g. indoor
air quality, ergonomics, workplace violence) or workplace safety functions (e.g. health and
safety committees or emergency planning).
Another important aspect of publications is that they – like OSH Answers, e-courses, and
CHEMINFO – are developed by CCOHS and represent the Centre across Canada and around
the world. CCOHS publications are purchased by government agencies for distribution to
workplaces – a testament to the credibility and reputation of CCOHS as a trustworthy
source.
There are currently 29 titles in both English and French in the CCOHS library. This year we
released one new guide: Implementing a Chemical Safety Program (French).
Work has begun on a WHMIS After GHS: Training Kit, which includes two separate products:
Instructor's manual, with PowerPoint slides
Participant Workbook
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With 7,161 publications purchased this year, the impact of CCOHS’ publications extends beyond the information provided to the thousands of purchasers directly from CCOHS.
Health and Safety Management Systems
OSH Works™
OSH Works™ is a service to help organizations improve their occupational health and safety
performance. It provides a framework and guidance material to help organizations develop
and improve workplace health and safety programs to meet regulatory compliance; develop
comprehensive workplace health and safety programs; or achieve certification to national or
international Occupational Health and Safety Management System standards.
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OSH Works™ has seven subscribing organizations.
OSH Wise™
Throughout the fiscal year, CCOHS developed a service that is similar to OSH Works™, but
intended for small to medium-sized organizations. Launched in March 2014, OSH Wise™
provides tools and a web-based framework for organizations to develop, implement and
continually improve their health and safety programs.
Monitoring and Continuous Improvement
A Technical Specialist is assigned to each OSH Wise™ and OSH Works™ client account to
provide the necessary support needed to set-up the service and to improve the health and
safety program. CCOHS staff check in with each client quarterly to monitor the progress and
to identify areas of the service for improvement.
Inquiries and Client Services
Inquiries and Client Services provide free, confidential access to occupational health and safety information, in both English and French, to Canada's working population. The service responds to telephone, e-mail and in-person inquiries, providing information that is unbiased and relevant to workers, employers, unions and governments alike. The service also provides information regarding CCOHS products and services.
Inquiries
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8,300 questions were received through its traditional person-to-person information service,
from almost every province and territory in Canada (an increase from last year). The three
largest users of the service are Ontario (47.4%), Alberta (14%) and Quebec (13.3%). A
summary of the inquiries received by province and territory is as follows:
Alberta 14.0%
British Columbia 8.8%
Manitoba 3.8%
New Brunswick 2.1%
Newfoundland and Labrador 1.6%
Nova Scotia 3.4%
Northwest Territories 0.2%
Nunavut 0.1%
Ontario 47.4%
Prince Edward Island 0.9%
Quebec 13.3%
Saskatchewan 4.4%
Yukon 0.0%
Categories of Inquiries Received
During this period, inquiries covered subjects and concerns such as working at heights,
chemicals and reproductive hazards, ergonomics, indoor air quality, occupational cancer,
and a large number of concerns regarding harassment, bullying and violence in the
workplace. A breakdown according to the subject categories is shown below:
Safety/ergonomics/OH&S administration 40.8%
Chemical hazards, trade names, industrial processes 18.1%
Referrals 10.2%
Medical, psychosocial and biological 10.2%
Legal – General 8.2%
OH&S – General/information sources 4.7%
Physical hazards 4.4%
Other 2.7%
Statistics 0.7%
Client Satisfaction Survey
From this year's client satisfaction survey, we received feedback from 943 users of the
Inquiries Service. 59% of respondents stated that their use of CCOHS information will lead
to current or future changes to the workplace that may result in improved occupational
health and safety performance.
Respondents were asked how many individuals within their organization access the information provided by CCOHS. These answers showed substantial use:
10% of respondents indicated that more than 500 individuals did benefit from or share CCOHS information in their organization
17% shared CCOHS information with 100 to 499 individuals
43% shared CCOHS information with 5 to 99 individuals
30% shared CCOHS information with 1 to 4 individuals
This results in an extended reach of 1,029,408 individuals accessing the information.
Monitoring and Continuous Improvement
Through regular monitoring to ensure both the quality and efficiency of the responses
provided, users of the service were asked to rate the responsiveness, timeliness, clarity and
usefulness of the information received. This year 82% of users indicated they were very
satisfied or satisfied overall.
Employers, government, labour and others – general public, are users of the service. A breakdown of the usage during the period is shown below:
Labour 35%
Employers 30%
Government 3%
Other – General Public 32%
Users' Comments
"CCOHS is an amazing tool. I have used it in many different ways, not just for work but also for school projects, and for personal use or queries. I have also forwarded the web site to
many of my colleagues and they have had nothing but positive feedback as well. Keep up the great work that you are doing. Thank You"
"The material received was thoroughly researched and accurate. It was also received in a timely manner, and CCOHS staff were very knowledgeable and able to answer my questions."
"Wow! Quel beau travail de recherche, je suis très impressionné. Je vous remercie fortement, car il est rare de recevoir un aussi bon service de qualité aujourd’hui avec toutes les coupures que nous subissons dans nos ministères."
Client Services
CCOHS' Client Services respond to telephone and e-mail questions addressing the benefits
of CCOHS products and services and how they may be used to achieve compliance and
improve occupational health and safety performance.
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This year staff answered 3,282 questions (90% English language; 10% French language).
Client Services is continuously monitored to ensure both the quality and efficiency of the
responses provided.
Users Comments
"I am extremely satisfied with the quality of service that our company received. It was very
nice to work with such a great TEAM that cared about us and worked diligently to help us succeed in our goal."
"J'ai toujours un très bon service. Les représentantes de service à la clientèle me donnent un très bon service et elles sont très sympatiques. Merci."
Chemical Services
Chemical Services provides a comprehensive information service on all aspects of chemical safety to fulfill the needs of Canadian workplaces.
CCOHS has, for many years, provided support to thousands of its clients - suppliers,
employers and regulators who prepare or evaluate Material Safety Data Sheets (MSDSs) for
their accuracy, consistency and reliability. New tools have been developed to create more
reliable and accurate MSDSs, label information and also to support and manage workplace
programs. The CCOHS MSDS Management Service (MMS) also ensures that workplaces
have a well-managed collection of MSDSs on hand to respond to workplace requirements.
CCOHS supports every Canadian's right to know about hazardous chemicals through its
product and service lines.
Special Projects include: WHMIS after GHS, participation on the WHMIS/GHS Education and Communication Ad Hoc Committee and the Alternative Products Selection Guide.
Chemical Information
CHEMINFO
The CHEMINFO database contains summarized, reliable, understandable information on
workplace chemicals. It provides key health and safety information needed to control
workplace exposures and prevent accidents, and includes scientifically supported regulatory classifications.
CHEMINFO, a unique database created by CCOHS, was developed more than 25 years ago
to support the need for authoritative and reliable information on chemicals. It continues to
fulfill this function by meeting the needs of diverse clients such as workers, employers,
committee members, MSDS writers and evaluators, industrial hygienists, safety officers,
physicians, nurses, emergency responders, regulators and inspectors. CHEMINFO™ is
available through many avenues – via revenue generating and public service offerings.
CHEMINFO™ priorities continue to be focused on maintaining and developing the collection
to better meet client needs. The CHEMINFO database had significant updates and new
chemical records added this past year. Based on client use and feedback, 14 priority records
were completely updated plus four more were updated for toxicological and human health
information, and 92 records were modified to reflect new information (e.g. for transport,
exposure guidelines, and carcinogenicity evaluations). Five regulatory records were added
to the collection.
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CHEMINFO™ clients viewed over 47,700 records online through the Web Information
Service. In addition, a CHEMINFO spin-off in OSH Answers named Chemical Profiles was
viewed 35,750 times each month in English and 3,000 times in French.
Another CHEMINFO spin-off product is the WHMIS Classification Database (available as a
public service on the CCOHS website) which was used 12,000 times last year.
Registry of Toxic Effects of Chemical Substances
RTECS® contains critical toxicological information with citations on more than 179,500
chemical substances, from 2,500 plus sources.
Toxicologists, MSDS writers, industrial hygienists, product safety specialists, health and
safety specialists and pharmacologists need this database to find out what the reported
toxic effects are for specific chemicals. For many clients, access to this type of chemical
data assists them with OSH and environmental compliance requirements such as
determining regulatory hazard classifications and hazardous waste designations.
The content was originally developed by the U.S. National Institute for Occupational Safety
and Health (NIOSH). It is now kept updated under license through Accelrys, Inc. CCOHS is
unique in offering an English and French language version of the database, as well as
subscriptions to an Intranet version to further meet the needs of our clients. With the
implementation of Globally Harmonized System for Classification and Labelling of Chemicals
(GHS), RTECS® is expected to continue to be essential for its toxicological data.
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RTECS® is used by more than 300 subscribers from 35 countries. 30% are from the United
States, while 20% of subscribers are from Canada (the remaining 50% are from other
countries). The database was used online 72,800 times this year.
CHEMpendium™
CHEMpendium is a collection of ten essential databases that meets the broad needs of
environmental, health and safety practitioners. CHEMpendium, a comprehensive resource of
chemical hazard information for workplaces and the environment, covers transport of
hazardous materials and includes descriptions of chemical toxicity, fact sheets on the
hazards and safe use of industrial chemicals and environmental contaminants, and much
more.
CHEMpendium improves productivity and effectiveness by offering reliable information with
cross-database searching of the following authoritative databases:
Chemical Evaluation Search and Retrieval System (CESARS)
Chemical Hazards Response Information System (CHRIS)
CHEMINFO
Domestic/Non-Domestic Substances List (DSL/NDSL)
Hazardous Substances Data Bank (HSDB)
International Chemical Safety Cards (ICSCs)
New Jersey Hazardous Substance Fact Sheets
NIOSH Pocket Guide to Chemical Hazards
Transport of Dangerous Goods (TDG)
Transport of Hazardous Materials databases
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CHEMpendium offers information on 95,500 chemicals and is available online. The
CHEMpendium database collection usage online was over 43,500 database records viewed,
similar to the previous year.
Domestic/Non-Domestic Substance Lists (DSL/NDSL)
CCOHS created the Domestic Substances List and the Non-Domestic Substances List
(DSL/NDSL) as a resource for Canadians, as well as international manufacturers and
importers who needed access to Canada's domestic inventory list. This regulatory list was
created under the Canadian Environmental Protection Act (CEPA) by Environment Canada.
The lists are used to identify chemicals or other substances that are manufactured or used
in Canada or those that, while not used in Canada, are used in world commerce. These lists
are an important way for the government to be aware of new substances and to assess
them for safety before widespread use occurs in Canada. Chemical manufacturers, suppliers
and importers who may have to submit information under CEPA, use the database, which is
updated regularly. Government regulators and enforcers, MSDS writers and regulatory
compliance specialists find that the DSL/NDSL database helps them to meet their
compliance requirements.
Currently the DSL contains 76,278 substances (27,068 on the Domestic and 49,191 on the
Non-Domestic lists). These substances are searchable in a database as part of the
CHEMpendium™ collection on the Web Information Service (WIS). The DSL and NDSL are
not static lists. Regulatory amendments, additions and deletions may occur at any time, so
the DSL/NDSL database is an important way to ensure users remain in compliance. Live
updating of the database on WIS provides current regulatory changes including Significant
New Activity (SNAc) Notices for regulated substances. Steady database traffic – more than
5,100 searches throughout the year, shows strong client loyalty to this database.
Chemical Tools
CANWrite™ MSDS and SDS Authoring Software
CANWrite™ is CCOHS' own software which was developed to support suppliers and manufacturers of chemical products to author Material Safety Data Sheets ((M)SDSs) in English and French – efficiently and accurately. It features the CCOHS authoring order, built-in assisted logic and (M)SDS templates. It also provides users with the ability to auto-populate exposure limits and acute toxicity data, while providing seamless access to critical resources, such as CHEMINFO™, RTECS® and a new CCOHS regulatory database.
CANWrite™ was developed so that users can rely on a standard phrase library which follows clear language principles to help ensure that the information on ((M)SDSs) is understandable to a broad audience. The software offers these clear language phrases in English, French and Latin American Spanish, and it also allows the author to save their own "custom translated" phrases. Authors can then generate multi-language versions of ((M)SDSs) automatically.
US OSHA implementation of the Globally Harmonization System of Classification and Labelling of Chemicals (GHS) began in May 2012 with full SDS compliance required by June 2015. This development has resulted in increased interest in, and sales of, CANWrite™ to Canadian chemical suppliers who ship workplace chemical products to the United States, and to US chemical suppliers.
CCOHS released CANWrite™ GHS 2013 last year. This version produces an OSHA GHS compliant SDS in addition to a WHMIS-compliant MSDS. In Canada, the GHS requirements which will be implemented in WHMIS are expected to be harmonized as much as possible with the US OSHA requirements but will still retain some WHMIS-specific aspects so as to not lose current protection. Canada proposes to finalize GHS requirements in WHMIS possibly in 2014. Once the Canadian requirements are known an update to CANWrite™ which will comply with both US OSHA and Canadian GHS requirements will be released. There is some expectation that Canada will have the GHS requirements in WHMIS enforced by June 1, 2015.
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Interest in CANWrite™ from small and medium-sized chemical manufacturers has increased significantly. Sales have come primarily from Canadian suppliers however, there have also been sales to suppliers in the United States, as well as to consultants specializing in (M)SDS authoring in the United States and United Kingdom. Sales of this product are expected to continue their steady increase over the next few years as organizations convert to the 16-heading SDS format, and implement GHS classifications.
CANLabel
CANLabel is an online service that creates WHMIS, OSHA and GHS labels, and includes label management, custom phrases, translated phrases and workplace labels for employers. Clients have the option of subscribing annually or monthly and have continual access to the labels regardless of period.
GHS Classification and Labelling Webinars
CCOHS developed three new webinars to help organizations prepare for GHS compliance. The webinars introduce viewers to how substances and mixtures are classified according to the GHS, and how to confidently create a GHS-compliant label. The webinars are available individually or as a package. The webinars are available in English; French language webinars may be developed, based on demand.
Collaborative Projects
International Programme on Chemical Safety (IPCS)
For many years the IPCS INCHEM service has been one of the most important chemical
information services delivered by CCOHS. Located at INCHEM.org this resource contains
thousands of chemical-related health, safety and environment documents and databases
from several international organizations – including the World Health Organization (WHO),
the United Nations Environment Programme (UNEP), the IPCS, the International Labour
Organisation (ILO), the Food and Agriculture Organization (FAO), the United Nations
Industrial Development Organization (UNIDO), and the Organization for Economic Cooperation
and Development (OECD). INCHEM contains information essential for the sound
management of chemicals that affect the environment and human health. Support for
hosting and updating of INCHEM is funded by the World Health Organization. This year
INCHEM was updated with new documents to the CICADS, JECFA monographs, JMPR
monographs, International Chemical Safety Cards and Harmonization Project Publications
collections. INCHEM is updated annually. In addition, CCOHS provides indexing links to
Global Chemical web portal to ensure that INCHEM documents are accessible from that
website.
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INCHEM has tremendous impact and reach as a public service. There were more than 1.1
million visitors from over 200 countries this year to INCHEM. The collection of 8,850
authoritative documents were viewed over 2.1 million times.
IPCS INTOX
IPCS INTOX has been a collaborative program between CCOHS and the World Health
Organization (WHO) for 25 years. IPCS INTOX is an integrated operational system that
strengthens and enhances Poison Centres around the world saving lives and minimizing
damage to health from toxic exposures. This programme includes poison data management
system software (INTOX DMS), a supporting databank (INTOX Databank) and development
of Poison Information Monographs (PIMs) on poisoning agents to manage information on
poisonings.
The INTOX Data Management System (INTOX DMS) was a software system developed
several years ago, and enables a poison centre to compile three integrated databases, for
enquiries, substances and products. It is available in English, French, Spanish and
Portuguese.
CCOHS supports existing users of the INTOX DMS, particularly to enable ongoing use and
reporting, however due to technological change and declining subscriptions, ongoing
development of the software is not planned for the future.
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The INTOX DMS is being used to actively support about 10 Poison Control Centres in
countries around the world. Many centres have been using this management system for
many years. These centres in turn support national, provincial or state-wide populations.
Health Canada Projects
WHMIS After GHS Resources
GHS will be implemented into Canadian Workplace Hazardous Materials Information System
(WHMIS) laws in the next few years. CCOHS, with the financial support of Health Canada,
developed, released and has hosted free WHMIS after GHS awareness resources since 2009.
There is an ongoing agreement between Health Canada's Workplace Hazardous Materials
Directorate and CCOHS to keep these resources updated over the next few years.
These resources are available in English and French and include two e-courses (An
Introduction, and How Suppliers Can Prepare) as well as seven WHMIS After GHS fact
sheets. The fact sheets identify the possible WHMIS hazard classes, pictograms and supplier
label format as well as responsibilities of employers and suppliers in the WHMIS system.
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Last year, over 3,749 users accessed the e-courses and fact sheets last year. A majority of
learners were from Canada and included employers, workers and trainers. Since its release
in 2009, 11,519 users accessed the e-courses (7,113) and fact sheets (4,609). 88.1% were
English language and 11.9% were French language.
WHMIS/GHS Education and Communication Ad Hoc Committee
CCOHS participates on the CAALL-OSH/AWCBC/Health Canada Ad Hoc Committee for WHMIS/GHS Education and Communication. This committee will encourage cooperation and sharing among jurisdictions to ensure efficient and timely resources to support workers,
suppliers and regulators as they implement the GHS in Canada.
CCOHS participates on these two national committees, as a CIC member, and as an observer on the IWCC. CCOHS is able to contribute to the national discussions on WHMIS,
and to provide technical support and advice based on its experience and outreach to Canadian employers, workers and other stakeholders.
Other Projects
Alternative Products Selection Guide
CCOHS undertook a project to revise and update its Alternative Products Selection Guide to
support Canadian Forces Base Valcartier (Department of National Defense), through funding
by Public Works and Government Services Canada. The Guide has already been used to
evaluate and choose safer products. The improvements enhance the guidance for some
hazard categories and provide a strategy for common situations where hazardous products
being assessed have limited or no data available.
Occupational and Environmental Cancer E-Course
The Occupational and Environmental Cancer: Recognition and Prevention e-learning course
was released in English in April 2008; the French language version was released in January
2009, and the Spanish version in 2010.
The course is aimed at the family doctor and health professionals but is of great interest to
the workplace health and safety community. It supports the recognition of occupational and
environmental exposures and occupational cancers. It was developed by members of the
National Committee on Environmental and Occupational Exposures (NCEOE) in cooperation
with CCOHS and was funded by the Canadian Partnership Against Cancer (CPAC).
General Health and Safety Services
By providing a comprehensive service of information covering all areas of workplace health
and safety, CCOHS helps fulfill the information needs of Canadian workplaces. These
services include information sources that assist Canadians in creating safe and healthy
workplaces that encompass occupational health and safety practices, well-being initiatives,
job design, organizational systems, compliance, HR management practices and the culture
of the workplace.
Legislation Services
Canadian enviroOSH Legislation plus Standards
This service provides Canadians with the essential legislation and referenced standards to
identify and understand their rights and responsibilities under the law. Employers and
workers can immediately find the current information they need for each jurisdiction in one
place, without the time-consuming effort of viewing multiple government websites. The full
text of referenced Canadian Standards Association (CSA) and Canadian General Standards
Board (CGSB) standards provides a key benefit, and demonstrates the partnerships that
CCOHS has undertaken to ensure Canadians have the tools they need to comply with the
law.
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Over 400 organizations in Canada and internationally subscribe to the enviroOSH Legislation
service in its various packages and formats: regional, national, PLUS Standards, on the
Internet and on DVD. Thousands of additional users access individual pieces of legislation
through links from relevant CCOHS e-courses.
Databases
National Labour Operations Resources
Produced in cooperation with the Labour Program of Employment and Skills Development
Canada (ESDC), this web-based service provides the full text of the Canada Labour Code
and related CSA and CGSB standards as well as interpretive material and guidelines. Other
key federal legislation relating to topics such as employment equity is included along with
ESDC publications for the workplace.
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The content of this product is critical to both government inspectors and federally regulated
organizations in such industries as transport, banking and broadcasting.
Academic Support Program
The CCOHS Academic Support Program (ASP) is offered exclusively to universities and
colleges as both a tool to educate students about environmental and occupational health
and safety and as a guide to assist academic institutions in their efforts to achieve a safe
and healthy working environment. This program includes MSDS, FTSS, CHEMINFO,
RTECS®, the OSH References collection (comprised of OSHLINE® with NIOSHTIC®/
NIOSHTIC-2, CISILO, HSELINE, INRS Bibliographie, Canadiana and a PubMed subset), and
several free resources.
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The Academic Support Program has a total of 85 clients across Canada, 19 in the USA, and
11 International clients from countries such as Australia, Singapore, South Africa, United
Kingdom, New Zealand, Denmark, Fiji, and Hong Kong. The reach of subscriptions around
the world represents a reach of over 2.5 million students, faculty and staff.
Bibliographic Databases and the ILO Encyclopaedia
The bibliographic databases and the ILO Encyclopaedia form an important part of CCOHS'
Web Information Service. The OSH References collection includes OSHLINE, the CCOHS
database of references to occupational health and safety journal articles, reports and
conference proceedings. Other databases include: NIOSHTIC®/ NIOSHTIC-2 from the US,
HSELINE from the UK, CISILO from Geneva, INRS Bibliographie from France, CCOHS' own
Canadiana, and a customized PubMed health and safety subset from the US National Library
of Medicine. Adding over 100,000 references on occupational health and safety topics, the
PubMed subset enriches and expands available content, and allows clients to conveniently
search PubMed references alongside our other databases.
The ILO Encyclopaedia project is a collaborative effort between the ILO and CCOHS, in
which CCOHS delivers the encyclopaedia together with the CIS/ILO database in English and
French on the web.
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OSH References currently has 66 subscribers in Canada (31), the USA (13) and
internationally (22) from countries including Spain, Brazil, Japan, Italy, France, Australia
and Germany. The ILO Encyclopaedia has subscribers in Canada (12), the USA (3), and
other countries (9). Clients throughout the world include research institutes, universities,
health and safety associations, government departments and industries. These bilingual
products represent an invaluable and uniquely focused collection of references to
occupational health and safety literature.
MSDS Services
MSDS Management Service (MMS)
The MSDS Management Service (MMS) allows employers to build collections of all data
sheets required for their workplace, with the support and assistance of CCOHS. MMS is a
web-based service, and provides a number of features to allow for the easy distribution of
MSDSs within the workplace. The options available for the distribution of data sheets include
providing direct web access, download and paper binders. The primary goal of the service is
to ensure currency of the client's data sheets within the service, since this is an important
aspect of meeting all the regulatory requirements of employers.
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MMS continues to grow significantly each year. This year, MMS achieved over 20% growth
in the total number of clients served, as well as a high retention of existing clients with over
95% renewing their service for another year.
MMS serves client organizations in diverse industries and organizations of many different
sizes. Much of the recent growth has been from smaller organizations, which indicates that
the benefits of a management service for compliance are being understood by small
businesses.
MSDS and FTSS Databases
The basic MSDS and FTSS database service has been available from CCOHS for over 26
years and was developed to support Canadian workplaces for WHMIS compliance. Clients
who already have internal management systems or who require access to a general library
of MSDSs find that the MSDS database product meets their needs. The MSDS/FTSS
databases are also an important resource for universities and academic institutions through
the Academic Support Program.
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MSDS and FTSS databases are key resources for organizations meeting their WHMIS
workplace requirements. MSDS' were viewed by subscribers close to 900 times per working
day this year, indicating that the service continues to have an active group of users, even as
more organizations choose to use the more comprehensive MSDS Management Service.
Collaborative Projects
Marine Inspectors' Bookshelf
The Marine Inspectors' Bookshelf (MIB) CD-ROM was created at the request of Transport
Canada personnel who were familiar with the work that CCOHS had completed for HRSDC
on the National Labour Operations Resources CD-ROM. Previously, it was impractical for
those working in marine safety to carry around print publications, and getting accurate
information was very time consuming, especially for those aboard ships and in remote areas
without Internet access. The MIB is an excellent example of how CCOHS has worked with its
partners in Marine Safety to create an innovative and proven solution to improving access to
information. Over 300 Transport Canada Marine Inspectors are the sole users of this
product. The 23rd release of the MIB was issued in September 2013.
Natural Resources Canada Project
CCOHS is collaborating with Natural Resources Canada Earth Sciences Sector (ESS) to help
identify the state of their occupational health and safety program as it relates to compliance
with the Canada Labour Code and provide guidance on how to proceed with any remedial
action required. ESS has facilities throughout Canada including field operations,
laboratories, and warehouses. This is a good example of how CCOHS provides support
services on occupational health and safety matters to federally regulated employers.
Technology Solutions
The Technology Solutions service unit was created this year to oversee, update, and
improve the Centre's technological component of our products and services. The Technology
Solutions team will focus on updating and improving how the Centre offers its existing
products as well as mapping out a strategy for new product development in the future. In
its first six months in operation, the team focused on the Web Information Service (WIS)
and the development of mobile apps.
Mobile App Development
As the world has shifted in recent years towards delivery of information in the form of
mobile apps, it has become increasingly important to expand the capabilities of CCOHS to
delivery information in this form. This year, development continued to produce a mobile app
version of the OSH Answers service. Development was completed for the initial version, for
Apple's iOS (iPhone and iPad) systems. In addition, development of an Android version of
the app was also started. Information delivery through mobile apps is expected to expand
and CCOHS is developing a product strategy to address these changing needs.
Web Information Service
The Web Information Service (WIS) is a group of products (chemical databases, MSDS
Management Service, Legislation services, to name a few) delivered through an online
platform. Collectively, these products represent almost $2 million in annual revenue, which
is over half the product and service revenue for the Centre. These products all use common
database systems and search engine software to deliver the services to clients. This delivery
platform had not been updated in ten years. Growth in the demand for the services required
a modernization of both systems and processes to increase reliability and performance, and
to support future development of new features for clients. A particular area of importance
was to improve the interface to CCOHS' CRM system, in order to more reliably manage
client user accounts on the web. The first phase, including deployment of new servers and
software, was completed in December 2013.
Systems
The Systems group is responsible for system design and implementation, and providing
technical support for CCOHS systems hardware and software related infrastructure,
including network, servers, desktops, supporting equipment and application systems. The
team works with internal staff and outside technical resources to ensure that CCOHS
systems infrastructure work effectively and run smoothly. It also provides systems analysis,
programming and technical support to other working groups in various projects.
eCommerce
Sales via the CCOHS e-commerce system were 3% higher than the previous year. The ecommerce
system is continually monitored and updated to improve security, usability for
clients, and overall quality.
CCWorks
CCOHS' Intranet, CCWorks, was completely redesigned and rebuilt this year. The benefits
realized include: consistent, easy to access information pertaining to CCOHS internal
policies and external projects; and easier to find and store information for all staff to access.
Business Information Systems
The goal of this project was to review and analyze internal business information systems
and recommend improvements or replacements. The first step was to perform a systems
analysis of the CCOHS internal business information systems. The analysis looked at the
current state of our systems; determined where we want to be with these systems; and
identified the gaps between where we are now and where we want to be. Meetings were
held with users of the current information systems, enabling them to voice their concerns
regarding the shortcomings and provide feedback for future requirements. The final report
of this project has resulted in other projects, which include replacing our accounting and
CRM systems, clean-up of our CRM data, and improving our lead management capabilities.
Telephone System Upgrade
A small team investigated various options and made recommendations for an upgraded
telephone system to be installed in the next fiscal year.
Facilities Upgrade
A major project was undertaken in the summer of 2013 to replace the carpeting and repaint
all of the walls. Unused office equipment was removed, and a much needed meeting space
was added.
Support
Previous year’s IT security awareness training has improved staff's ability to recognise and
deal with malware threats. This along with monitoring by the Systems staff and
maintenance of strong anti-virus software resulted in no malware infections on user's
computers. Threat and risk assessments were conducted to identify potential vulnerabilities
and provide mitigation of the vulnerabilities. Security certificates are renewed yearly and
deployed to provide proper encryption of sensitive information (e.g. credit card numbers
and passwords). The network reconfiguration required a new corporate firewall to be
deployed. This allowed for additional improvements in protection, flexibility, and reliability.
The end result is an improvement to the overall security posture of CCOHS.
Numerous enhancements were completed to improve the performance and usability of
CCOHS' internal Planning Tool. Connections between the various internal systems were
enhanced to further improve data transfers and work processes. New servers, workstations
and disk units were deployed to improve the reliability and performance for internal users
and outward facing services.
CCOHS switched our internal network to use the government's SCNet Internet service in
January. Staff are now using SCNet to access Internet sites as well as Government of
Canada Intranet sites (Intergov which includes gcpedia, gcforums, financial systems, pay
systems, Translation Bureau, etc.) This has resulted in quicker and more reliable access to
these government services for all staff.
Corporate Culture
As Canada's national workplace health and safety resource, it is only natural that CCOHS
would endeavour to lead by example and to "practice what we preach". We are committed
to providing a work environment that is healthy and safe for our employees in which they
can thrive and achieve their goals.
To help establish and maintain health and safety programs, CCOHS has created and
adopted its own comprehensive health and safety management systems (OSH Works).
Policies such as the Comprehensive Workplace Health and Safety Policy, Ergonomic Policy,
Prevention and Resolution of Workplace Violence and Harassment Policy and Procedures and
many more have been created and implemented at CCOHS, using OSH Works.
CCOHS has a variety of cross functional committees and activities that involve the
employees in building a healthy and productive workplace in the four main components of
the CCOHS Comprehensive Workplace Health and Safety Program (CWHSP):
Occupational health and safety (the physical work environment).
Psychosocial work environment (organizational culture and the organization of work).
Workplace health promotion (wellness).
Organizational community involvement.
The Joint Health and Safety Committee is actively involved in ensuring that the work
environment is safe, conducting regular, thorough inspections of the facilities, addressing
issues related to workplace health and safety, and in making recommendations to
management.
The Healthy Workplace Team, comprised of employees and managers, organizes regular
activities to help promote healthy habits, team building, community involvement, and
encourage positive engagement among the staff. In an effort to reduce and prevent
musculoskeletal disorders, CCOHS engaged an ergonomist to assess employee workstations
and work design.
The issue of workplace mental health is important to CCOHS, not only as part of our
mandate to advance a comprehensive approach to workplace health and safety, but also in
our efforts to create a mentally healthy workplace for our own employees; an environment
in which people feel protected from psychological harm and are given the opportunity to feel
productive and achieve their potential. CCOHS has established a dedicated cross-functional
team to champion and lead the implementation of the National Standard of Canada for
Psychological Health and Safety in the Workplace. CCOHS is also participating with the
Mental Health Commission of Canada to share their journey as a case study that others may
learn of the challenges, avoid some pitfalls, and enjoy a smoother implementation. The case
study approach will also help raise awareness of the issue of workplace mental health and
the Standard. In addition to the usual benefits of a mentally healthier workplace, such as
increased productivity, we expect the experience, knowledge and perspective garnered from
the implementation process to be invaluable to, and shared in, our occupational health and
safety work as an organization.
Health and Fitness
This past year, on any given day, CCOHS staff could be seen staying active at lunch by
walking, jogging or playing a variety of sports. They also took part in healthy workplace
challenges; attended Lunch 'n Learn seminars and organized a weight loss/weight
maintenance support group.
Giving Back
In addition to staying active, healthy and safe at work, staff pay it forward with their
dedication to the community. This year CCOHS staff members contributed in a variety of
ways to several charities:
Steps For Life 5K Walk in Support of Threads of Life
Hamilton Food Share Food Drive
Baby Food Drive
Kidney Foundation of Canada Clothing Drive
SoupFest
Pink Shirt Day (promoting awareness against bullying)
Wear Purple for Epilepsy Awareness Day
Canadian Cancer Society Daffodil Sales
Government of Canada Workplace Charitable Campaign (United Way)
Tulip Sales for The Lung Association
Martha House – Christmas campaign
Take Our Kids to Work Day
Over the next year, CCOHS employees will continue their devotion to their own healthy
behaviours and the community through innovative and fun activities, and look forward to
surpassing their past goals – and the friendly competition that results.
Finance
Financial Review
INDEPENDENT AUDITOR'S REPORT
Raymond Chabot Grant Thornton LLP
2505 St-Laurent Blvd.
Ottawa, Ontario K1H 1E4
Telephone: 613-236-2211
Fax: 613-236-6104 www.rcgt.com
MANAGEMENT RESPONSIBILITY FOR FINANCIAL STATEMENTS
Statement of Management Responsibility Including Internal Control Over Financial Reporting
Approved by:
Kin Choi Chairperson
Steve Horvath
President and Chief Executive Officer
Frank Leduc, CPA, CMA
Vice President, Finance and Chief Financial Officer
NOTES TO THE FINANCIAL STATEMENTS For the year ended March 31, 2014 (in dollars)
Authority and Objectives
The Canadian Centre for Occupational Health and Safety (CCOHS) was established in 1978 under the
Canadian Centre for Occupational Health and Safety Act and is a departmental corporation named in Schedule II to the Financial Administration Act. The objectives of CCOHS are to promote the right of Canadians to a healthy and safe working environment and to enhance the physical and mental health
of workers. CCOHS’ operating expenditures are funded in part by its operating revenue and by a
budgetary lapsing appropriation.
CCOHS has one program activity for reporting purposes, in addition to internal services. The activity
is occupational health and safety information development, delivery services and tripartite
collaboration.
The goal of this program is to provide free information on occupational health and safety to support
Canadians in their efforts to improve workplace safety and health. Citizens are provided information
through a free and impartial personalized service via telephone, e-mail, person-to-person, fax or
mail. Alternatively, they can independently access a broad range of electronic and print resources
developed to support safety and health information needs of Canadians. This may include cost
recovery products and services and is supported financially by contributions from various
stakeholders.
Through health and safety information development, CCOHS collects, processes, analyzes, evaluates,
creates and publishes authoritative information resources on occupational health and safety for the
benefit of all working Canadians. This information is used for education and training, research, policy
development, development of best practices, improvement of health and safety programs, achieving
compliance, and for personal use. When the product or service provided by CCOHS is to identifiable
external recipients with benefits beyond those enjoyed by the general taxpayer, a fee is charged.
CCOHS promotes and facilitates consultation and cooperation among federal, provincial and territorial
jurisdictions and participation by labour, management and other stakeholders in the establishment
and maintenance of high standards and occupational health and safety initiatives for the Canadian
context. The sharing of resources results in the coordinated and mutually beneficial development of
unique programs, products and services. Collaborative projects are usually supported with a
combination of financial and non-financial contributions to the programs by partners and stakeholders
and result in advancement of the health and safety initiatives.
Internal Services are groups of related activities and resources that are administered to support the
needs of programs and other corporate obligations of an organization. These groups are:
Management and Oversight Services;
Communications Services;
Legal Services;
Human Resources Management Services;
Financial Management Services;
Information Management Services;
Information Technology Services;
Real Property Services;
Material
Services;
Acquisition Services;
and Travel and Other Administrative Services.
Internal Services
include only those activities and resources that apply across an organization and not to those provided specifically to a program.
Significant Accounting Policies
These financial statements have been prepared using the Government’s accounting policies stated below, which are based on Canadian public sector accounting standards. The presentation and results using the stated accounting policies do not result in any significant differences from Canadian public sector accounting standards.
Significant accounting policies are as follows:
Parliamentary authorities
CCOHS is financed in part by the Government of Canada through Parliamentary authorities.
Financial reporting of authorities provided to CCOHS do not parallel financial reporting according
to generally accepted accounting principles since authorities are primarily based on cash flow
requirements. Consequently, items recognized in the statement of operations and net financial
position and the statement of financial position are not necessarily the same as those provided
through authorities from Parliament. Note 4 provides a high-level reconciliation between the
bases of reporting.
Liquidity risk is the risk that the Centre will encounter difficulty in meeting its obligations
associated with financial liabilities. The entity’s objective for managing liquidity risk is to manage
operations and cash expenditures within the appropriation authorized by Parliament or allotment
limits approved by the Treasury Board.
The entity’s risk exposure and its objectives, policies and processes to manage and measure this
risk did not change significantly from the prior year.
Net Cash Provided by Government
CCOHS operates within the Consolidated Revenue Fund (CRF). The CRF is administered by the
Receiver General for Canada. All cash received by CCOHS is deposited to the CRF and all cash
disbursements made by CCOHS are paid from the CRF. The net cash provided by Government is
the difference between all cash receipts and all cash disbursements, including transactions
between departments of the Government.
Net cash provided by government
Amounts due from or to the Consolidated Revenue Fund (CRF) are the result of timing differences
at year-end between when a transaction affects authorities and when it is processed through the
CRF. Amounts due from the CRF represents the net amount of cash that CCOHS is entitled to
draw from the CRF, without further authorities, in order to discharge its liabilities. This amount
is not considered to be a financial instrument.
Revenues
Revenues are accounted for in the period in which the underlying transaction or event occurred
that gave rise to the revenues. Subscriptions revenues are recognized in the period when the
initial shipment is made for all physical goods, such as CD-ROM, and DVD. Revenues for
subscriptions of internet based products are recognized over the term of the subscription.
Subscriptions are based upon the right to use the information for a specified period. Information
may be updated during the subscription period.
Contributions to inquiries service received in advance are recognized in the next fiscal year as
this relates to the service period for the contribution.
Cash that has been received but not yet earned is recorded as deferred revenue. The deferred
revenue represents cash received in advance of initial and ongoing product delivery, services or
granting of access to the website.
Expenses – Expenses are recorded on the accrual basis:
Vacation pay and compensatory leave are accrued as the benefits earned by employees under
their respective terms of employment.
Services provided without charge by other government departments for accommodation, the
employer’s contribution to the health and dental insurance plans and audit services are recorded
as operating expenses at their estimated cost. A corresponding amount is reported as
government funding.
Employee future benefits
Pension benefits: All eligible employees participate in the Public Service Pension Plan, a multiemployer
plan administered by the Government of Canada. CCOHS’ contributions are currently
based on a multiple of an employee’s required contributions and may change over time
depending on the experience of the Plan. CCOHS’ contributions to the Plan are charged to
expenses in the year in which the services are rendered and represent its total obligation to the
Plan. Current legislation does not require CCOHS to make contributions for any actuarial
deficiencies of the Plan.
Severance benefits: Employees are entitled to severance benefits under labour contracts or
conditions of employment. These benefits were accrued as employees render the services
necessary to earn them and are estimated based on employees' salaries, duration of service
and age. Entitlements stopped accruing on April 1, 2011. The remaining balance will be paid
upon termination.
Accumulated sick leave: employees are entitled to sick leave benefits that accumulate but do
not vest. No amount has been recorded in the financial statements in respect of these benefits
as they are not significant.
Accounts receivable
Accounts receivable are stated at amounts expected to be ultimately realized. A provision is
made for receivables from external parties where recovery is considered uncertain.
Credit risk is the risk that one party to a financial instrument will cause a financial loss for the
other party by failing to discharge an obligation. The entity is not exposed to significant credit
risk. The entity provides services to other government departments and agencies and to external
parties in the normal course of business. Accounts receivable are due on demand. The
maximum exposure the entity has to credit is risk equal to the carrying value of its accounts
receivables.
Contingent liabilities
Contingent liabilities are potential liabilities that may become actual liabilities when one or more
future events occur or fail to occur. To the extent that the future event is likely to occur or fail to
occur, and a reasonable estimate of the loss can be made, an estimated liability is accrued and
an expense recorded. If the likelihood is not determinable or an
amount cannot be reasonably estimated, the contingency is disclosed in the notes to the financial
statements.
Foreign currency transactions
Transactions involving foreign currencies are translated into Canadian dollar equivalents using
rates of exchange in effect at the time of those transactions. Monetary assets and liabilities
denominated in foreign currencies are translated using the rate of exchange in
effect at year end. Gains and losses resulting from foreign currency transactions are included in
the statement of operations and net financial position according to the activities to which they
relate.
Inventories for resale
Inventories for resale are valued at the lower of cost and net realizable value. Inventories for
resale are primarily print materials held for resale.
Tangible capital assets
Management has revised its capitalization policy in accordance with Treasury Board Standards in
order to better reflect the nature of the operation. All tangible capital assets having an initial
cost of $5,000 or more are recorded at the acquisition cost. Tangible capital assets are
amortized over their estimated useful life on a straight-line basis, as follows:
Measurement uncertainty
The preparation of these financial statements are in accordance with Canadian public sector
accounting standards and requires management to make estimates and assumptions that affect
the reported amounts of assets, liabilities, revenues and expenses reported in the financial
statements. At the time of preparation of these statements, management believes the estimates
and assumptions to be reasonable. The liability for employee future benefits and the estimated
useful life of tangible capital assets are the most significant items where estimates are used.
Actual results could significantly differ from those estimated. Management’s estimates are
reviewed periodically and, as adjustments become necessary, they are recorded in the financial
statements in the year they become known.
Net Debt
The net debt is calculated as the difference between liabilities and financial assets. Employee
severance benefits and vacation pay obligations represent the most significant components of net
debt as these obligations are paid from future Parliamentary authorities.
Parliamentary Appropriations
CCOHS receives its funding through annual Parliamentary authorities and external revenues. Items
recognized in the Statement of Operations and Net Financial Position and the Statement Financial
Position in one year may be funded through Parliamentary authorities in prior, current or future
years. Accordingly, CCOHS has different net results of operations for the year on a government
funding basis than on an accrual accounting basis. These differences are reconciled as follows:
Revenues
Tangible capital assets
Accounts receivable
Accounts payable and accrued liabilities
The accounts payable and accrued liabilities are measured at cost, all of which are due within the next
12 months. The following table presents details of accounts payable and accrued liabilities:
Deferred revenue
Donations
CCOHS, by virtue of subsection 6(3) of its Act, may acquire money or other property by gift or
otherwise and expend or dispose of those donations subject to their terms, if any. CCOHS received
$4,500 in donations in 2014 (2013- $7,095). The balance at March 31, 2014 is $110,902 (2013-
$106,402).
Contributions to Inquiries Service
CCOHS receives contributions from agreements with provincial parties to support the Inquiries Service
for a fiscal year. The contributions are meant to be used in the year of contribution by the provincial
organization, which may differ from the year end of CCOHS. Deferred contributions may occur when
cash is received in advance of the funded year.
Employee future benefits
Pension benefits
CCOHS employees participate in the Public Service Pension Plan, which is sponsored and
administered by the Government of Canada. Pension benefits accrue up to a maximum period of 35
years at a rate of 2 percent per year of pensionable service, times the average of the best five
consecutive years of earnings. The benefits are integrated with Canada/Quebec Pension Plans
benefits and they are indexed to inflation.
Both the employees and CCOHS contribute to the cost of the Plan. The 2014 expense amounts to
$785,661 (2013 - $787,772), which represents approximately 1.6 (2013- 1.7) times the
contributions by employees.
CCOHS’ responsibility with regard to the Plan is limited to its contributions. Actuarial surpluses or
deficiencies are recognized in the financial statements of the Government of Canada, as the Plan’s
sponsor.
Employee severance benefits
CCOHS provides severance benefits to its employees based on eligibility, years of service and
final salary which provides for one week of salary per year of service up to 30 years. These severance benefits are not pre-funded. Benefits will be paid from future authorities. Information about the severance benefits, measured as at March 31, is as follows:
As part of the collective agreement negotiations and changes to conditions of employment for
other employees, the accumulation of severance benefits under the employee severance pay
program ceased for these employees commencing in 2012. Employees subject to these changes
have been given the option to be immediately paid the full or partial value of benefits earned to
date or collect the full or remaining value of benefits on termination from CCOHS. These changes
have been reflected in the calculation of the outstanding severance benefit obligation.
Related party transactions
CCOHS is related as a result of common ownership to all Government departments, agencies, and Crown Corporations. CCOHS enters into transactions with these entities in the normal course of
business and on normal trade terms. During the year, CCOHS received common services which were obtained without charge from other Government departments as disclosed below.
Services Provided Without Charge by other government departments
During the year, CCOHS received services without charge from certain common service
organizations, related to accommodation, audit services, the employer’s contribution to the
health and dental insurance plans. These services provided without charge have been recorded in
the Statement of Operations and Net Financial Position as follows:
The Government has centralized some of its administrative activities for efficiency and costeffectiveness
purposes so that one department performs these on behalf of all without charge. The
costs of these services, which include payroll and cheque issuance services provided by Public Works
and Government Services Canada are not included in CCOHS’ Statement of Operations and Net
Financial Position.
Other Transactions With Related Parties
Segmented information
Presentation by segment is based on CCOHS’ program activity architecture. The presentation by segment
is based on the same accounting policies as described in summary of significant accounting policies in note
2. The following table presents the expenses incurred and revenues generated for the main program
activities, by major object of expense and by major type of revenues. The segment results for the year
are as follows: