Customer Service Representative (Bilingual) (1-Year Temporary)

We Have a Big Name – and a Big Mission

We’re the Canadian Centre for Occupational Health and Safety. But you can call us CCOHS.

We’re a federal government corporation with a single mission: upholding the right of everyone in Canada to a healthy and safe workplace where they can thrive. Our tools and resources are designed to give employers and workers across the country the information they need to stay healthy and safe, both physically and mentally, on the job.

That’s where you come in. We need your customer service expertise to help get this important information into the hands of our key stakeholders. Our health and safety products and services are making a big impact across Canada. As an important part of our Client Services team, you’ll help us have an even greater one.

So if the idea of making a difference and being part of a culture that values innovation, professional growth, and your overall well-being excites you, read on.

About the Role
  • Reporting to the Client Services Manager, you’ll provide product and services sales support to clients, participate in outreach activities, and offer administrative support to the Client Services team.
  • Leveraging your customer service expertise, you’ll respond to requests for basic product and services information, process orders, and assist with daily triaging and assigning of incoming emails/contact us forms.
  • You’ll work closely with the Client Services team, providing support by qualifying leads through initial contacts; maintaining up to date customer information in the CRM; contacting clients to encourage renewals; developing and providing client reports and usage statistics; preparing standard quotes and agreements; and ensuring training materials and related documentation are kept up to date.

What You Have
  • A Secondary school diploma and at least two years of experience working in a customer service role, or an equivalent combination of education and experience.
  • Experience and good knowledge of word processing, and spreadsheet software (e.g. Word, Excel and Clientele), as well as client management software (CRM).
  • Excellent accuracy and attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to work in a team atmosphere.
  • Ability to communicate orally and in writing fluently in both official languages is required.

Who You Are
  • An excellent communicator with strong listening skills who connects well with clients.
  • A supportive, respectful team member who treats others equitably and thrives in an environment where ideas and collaboration are encouraged.
  • A skilled presenter with excellent interpersonal skills, and the ability to promote products and services.
  • An enthusiastic believer in providing exceptional, efficient service.

Salary

Within the range of

$59,400 to $74,251 (CCOHS-06) per annum.

Full-time, temporary, unionized position

Application Deadline

Wednesday, September 4, 2024

Quote File Reference Number: CH-091

Vacancies: 1

To Apply

If you are excited by this opportunity, we want to hear from you. Send us your application in confidence by Wednesday, September 4, 2024 to jobs@ccohs.ca, quoting File Reference Number CH-091.

Notes

Here at CCOHS, we promote work-life balance, encourage personal development, and foster respect, civility, and inclusion. For more reasons why this is a great place to work and information on our comprehensive benefits and federal public service pension plan, visit our Careers page.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact Human Resources at jobs@ccohs.ca. All information received in relation to accommodation will be kept confidential.

Note: Attaining Reliability Status Security Clearance is a condition of employment for all CCOHS positions. All resumes are maintained confidential and are kept on file for a period of six months.

We thank all applicants for their interest, however only those selected for an interview will be contacted.