- Builds new e-courses in English and French using web-based e-course building software. Lays out pages to incorporate text and images. Edits existing e-courses in English and French to incorporate content updates and course enhancements. Builds and maintains e-course exams. Performs quality assurance activities at various stages of course development to ensure that the e-course meets CCOHS' standards, e.g. audio, links to Legislation in e-courses, etc. (55%)
- Contacts current and potential e-learning clients by phone and e-mail. Contacts expiring clients to encourage renewals. Contacts potential clients to discuss their health & safety needs, and tell them about products and services that may meet their needs. Promotes CCOHS products and services at conferences. (25%)
Provides e-learning client support. Processes orders, adds and changes facilitators, generates passwords, adds seats to client accounts.
- Coordinates tri-partite review of the CCOHS e-courses and publications; contacts and enlists services of reviewers; ensures that documentation and feedback is retained and well-organized. Notifies reviewers when reviewed e-courses become available. (5%)
- Provides backup for classroom course registration and certificates. (5%)
- The incumbent participates in Service Unit and Project Team activities as assigned. (5%)
- Other duties as assigned. (5%)
Nature and Scope of Position
Nature and Scope of Position
The position reports to the Supervisor, Training and Education Service Unit.
The incumbent contributes to the work of the Service Unit, and may also serve in Project Teams as assigned.
The position requires good knowledge of web, word processing and other software programs used in the creation, editing and quality assurance of e-courses, such as Microsoft Word and Excel. A good knowledge of Clientele CRM software is also required. A thorough knowledge of CCOHS’ e-learning service and familiarity with other CCOHS products and services is required.
The incumbent has a great deal of interaction with both internal and externals, and must have very strong interpersonal skills. Excellent written and verbal communication skills are also required.
The incumbent is one of several staff members receiving incoming calls and e-mails related to e-learning from the public and current clients. The incumbent follows procedures and standards for these interactions, and is expected to provide high quality and professional service.
The incumbent must maintain a thorough knowledge of the web-based e-course building software systems, including their capabilities and limitations, formatting options and techniques for displaying content.
The position requires good knowledge of web and office productivity software, such as Microsoft Word and Excel.
The incumbent is one of several staff members processing content for e-courses and web pages associated with these e-courses. The incumbent follows procedures and standards to create e-courses and is expected to quality assure content to ensure accuracy.
The incumbent works closely with members of the Training and Education Service Unit, and with Project Teams as assigned.
When building e-courses, the incumbent must work around the limitations of the e-course authoring software, and/or make judgment calls when there is too much information for a page. This often involves changing the layout of the text and graphics on a page, or splitting material logically over two pages, which the incumbent usually does without consulting others. The incumbent is expected to notice typos, inconsistencies and awkward wording. S/he is expected to correct typos. S/he consults with the Bilingual E-learning Editor or e-course author before changing inconsistent content or awkward wording.
When an e-course or publication is ready for external tripartite review, the incumbent may choose potential reviewers from a list of those who have reviewed e-courses/publications in the past, based on their affiliation (government, employer or labour) and their identified subject expertise. If s/he cannot identify appropriate reviewers from the list, s/he consults with the Service Unit Manager, who will identify appropriate new reviewers.
When communicating with potentially expiring e-learning clients, the incumbent encourages the purchase of additional e-course seats and recommends other e-courses and/or alternate CCOHS products and services in order to retain the clients.
When communicating with potential e-learning clients, the incumbent must listen carefully to determine which e-courses would meet their needs. In most cases, the incumbent decides what would be appropriate for the potential client. If the potential client is asking if a particular e-courses will make them compliant with legislation, the incumbent will consult with the manager or senior technical specialist before responding. If the potential client is asking for any kind of non-standard deal or arrangement, the incumbent will consult with the manager before responding, and may turn the request over to the manager for action.
The incumbent is expected to participate in the planning of the Service Unit’s activities, to ensure that s/he plays an active part in achieving the Service Unit’s goals without causing work overload or imposing conflicting demands, including deadlines. S/he must adjust to frequently changing priorities and deadlines, and notify the Service Unit Manager should time constraints or other challenges arise that require resolution.
The incumbent is responsible for building, editing and quality assuring assigned CCOHS e-learning programs. S/he is also responsible for administering the external review process for e-courses and publications.
The incumbent contacts clients and potential clients as assigned. These may be expiring e-learning clients, e-learning clients in the middle of their usage period, or potential clients.
The incumbent is responsible for responding to incoming phone calls and e-mails related to e-learning. There are well defined practices and procedures in place that the incumbent follows.
The incumbent participates in Project Team activities as assigned. This includes performing the responsibilities assigned in the plans toward achieving the objectives of the Project Team.
Physical Effort: Works at a computer or desk for long periods. There is a significant amount of time spent keyboarding and mousing, at least five to six hours daily.
Physical Environment: A high volume of work and precision is required. There is a potential for RMI due to the demand of processing content using a mouse, unless safe work procedures outlined are followed.
Sensory Attention: High concentration is required to build, edit and quality assure e-courses and the various components that make up the e-course. Requires a great attention to detail. Active listening is required when interacting with clients and potential clients.
Mental Stress: There are multiple production schedules to be met. Priorities and deadlines change frequently. When contacting expiring clients, the incumbent may have to deal with rude or unpleasant people on the phone or through e-mail. When receiving incoming phone calls, the incumbent may have to respond to a wide variety of types of questions and requests. The frequency of calls is unpredictable.
Secondary school diploma and at least two years experience text processing, or an equivalent combination of education and experience.
Experience and good knowledge of e-course development software, audio editing software, as well as word processing, spreadsheet and client management software (e.g. Word, Excel and Clientele).
Excellent accuracy and attention to detail.
Excellent verbal and written communication skills in both official languages.
Ability to work in a team atmosphere.
Ability to communicate in both official languages is required.
Within the range of
$49,517 to $61,897 (CCOHS-06) per annum.
Friday, April 21, 2017
Quote File Reference Number:
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Note: All resumes are maintained confidential and are kept on file for a period of six months.
We thank all candidates for their interest; however, only those under consideration will be contacted.
The Canadian Centre for Occupational Health and Safety is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations. If you require an accommodation to apply for a job please contact HR at 905-572-2981 or email HR@ccohs.ca.